Good Days And Bad Days
As I write this article we are 7 days (a week) into the New Year. And I am the first to put my hand in the air and say I had a Good Christmas, fun times with family and friends and also a good time online and my sales have been on the up. Those were the good days. Then the last few days have been bad very bad. Some I cannot share as they are too personal, but others I want to share and show you if you approach things in a good way, then there can be light at the end of the tunnel.
- Image via Wikipedia
The last few days have had two requests for a refund. The first was from a girl who had bought a camera off me (brand new) for a Chrsitmas present for her mum. She bought this back in October. The other day she emailed me and said she had tried several times to get the flash to work. And she explained in case they were doing something wrong, they downloaded a full instruction book and followed it to the letter, still nothing, she she emailed me and asked me what she should do. I emailed her back and said their was a refund on the way. She was a happy girl and left great feedback.
Today I had a phone call from another customer who had bought an 1970 Amp from me. I was selling this for a client, (a local Charity group), and thanked me very much for a prompt delivery and how well it was packed. It weighed 21KG !!!! But he had plugged it in and within seconds it burst into flames. Not good. Again straight away I gave him a refund, and told him to just keep the amp and throw it away. He was shocked that I gave him a prompt refund and he even offerd to send me photo’s of the amp with smoke pouring out of it.
Some people say I am too fast when I refund, but I like to treat customers the way I would like to be treated. And if I had bought something that was faulty, I would expect a refund straight away. Both these customers had been on eBay a long time and both had good feedback, and I could just tell from speaking to them on the phone that they were telling the truth.
If you live in the Lichfield WS13, WS14, WS15 area and have items you would like me to sell for you, then drop me a line on 07818 532 788, and I will be happy to chat through the services that I offer.
